Search Sort by Newest to OldestOldest to NewestRelevanceA-ZZ-A Pagination First page First Previous page ‹ Page 1 Page 2 Current page 3 How Desired Customer Outcomes Can Drive Innovation in Higher Ed The process of defining desired customer outcomes requires work, and that task is made more complicated for higher ed institutions because their services are often delivered over a course of years and extend across multiple areas, including academics, student housing, campus life, and job placement. Blog National Hospital Flash Report Summary: May 2021 Hospitals and health systems across the country continued to see gains in April compared to devastating losses in the early months of the COVID-19 pandemic. Margins, volumes, and... Research Report Customer-Centric Brand Management for Higher Ed The focus on the customer is critical because it is the customer who defines the brand. Put simply, a college or university’s brand is what its customers—current and potential—perceive it to be. In the long run, retaining current customers and attracting new ones is far more important than maintaining the brand. Blog 2020 State of Consumerism in Healthcare: The Missing Consumer Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer... Research Report 2019 State of Consumerism in Healthcare: The Bar is Rising The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more. Research Report Pagination First page First Previous page ‹ Page 1 Page 2 Current page 3
How Desired Customer Outcomes Can Drive Innovation in Higher Ed The process of defining desired customer outcomes requires work, and that task is made more complicated for higher ed institutions because their services are often delivered over a course of years and extend across multiple areas, including academics, student housing, campus life, and job placement. Blog
National Hospital Flash Report Summary: May 2021 Hospitals and health systems across the country continued to see gains in April compared to devastating losses in the early months of the COVID-19 pandemic. Margins, volumes, and... Research Report
Customer-Centric Brand Management for Higher Ed The focus on the customer is critical because it is the customer who defines the brand. Put simply, a college or university’s brand is what its customers—current and potential—perceive it to be. In the long run, retaining current customers and attracting new ones is far more important than maintaining the brand. Blog
2020 State of Consumerism in Healthcare: The Missing Consumer Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer... Research Report
2019 State of Consumerism in Healthcare: The Bar is Rising The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more. Research Report