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In business, resiliency measures a company’s ability to weather each of the three stages of dislocation: the shock of initial crisis, the fight for stabilization, and the transition to normalization. For not-for-profit hospitals and health systems, the COVID-19 pandemic represents an unprecedented assault on the core business model.

Hospitals and health systems had a difficult start to 2021 as declining volumes, falling outpatient revenues, and rising expenses contributed to significant January margin declines. The ongoing effects of COVID-19 propelled January’s poor results, but it was a mixed month in terms of COVID-19 metrics.

Higher education is among the sectors most impacted by the COVID-19 pandemic. As in other sectors, the pandemic has acted as an accelerant of changes that were already underway.

In this issue of the Kaufman Hall Report, Kaufman Hall Chair Ken Kaufman discusses insights from the circumstances that enabled Becky Hammon to become the first woman to act as head coach during an NBA regular-season game, and the promotion of Kim Ng as General Manager for the Miami Marlins.

Healthcare boards are entering 2021 with an extraordinarily full agenda, challenged by COVID-19 response and recovery, heightened focus on social justice and corporate social...