Website Privacy Policy

Kaufman, Hall and Associates, LLC ("Kaufman Hall" or "We") knows that you care about how your personal information is used and shared, and we take your privacy seriously. Kaufman Hall has created this privacy statement ("Privacy Statement") in order to demonstrate our commitment to your privacy.

Please read the following to learn more about our privacy policy.

By accessing the Kaufman Hall website at, including all related pages and subdomains of, ("Website"), including in email, text, and other electronic messages between you and this Website, any subscription based features or services offered by Kaufman Hall through the Website, through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website (collectively, the "Service"), you are accepting and agreeing to the practices outlined in this Privacy Statement. If you do not agree with our policies and practices, your choice is not to use our Website. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Business Service

Kaufman Hall's services are designed for businesses and are not intended for use by individual consumers. We only request your business information. Please do not provide us with personal contact information.

Information We Collect and How We Use It

You may use the Website to access general information about Kaufman Hall's services and other related topics that may be of interest to your organization. If you choose to obtain access to a secure file exchange (“SFX”) area to transfer files, and receive information updates and promotional information from Kaufman Hall, you will be required to submit certain personally identifiable business information (such as your name, company name, your title, company address, business telephone number, and business e-mail address) on this Website. You may also be required to select a unique user ID and a password. Here are the ways you may provide the information, the types of information you may submit and how we may use the information.

Requesting and Receiving Additional Information

If you wish to receive additional information provided on our Website, we may ask you to provide certain information such as your name, company name, company email address and business contact information. We store this information and use it to respond to your inquiries.

In addition, from time to time, Kaufman Hall and its affiliates would like to send you details of products and services which we think may be of interest to you, but we will only do this if you have indicated that you wish to receive such communications.

Event Registration

If you wish to attend a Kaufman Hall sponsored event, we ask you to provide certain information such as your name, company name, business address, business telephone number and e-mail address. We use this information to contact you regarding the event. We will not sell or give your information to any third-party vendors except as follows. If you wish to pay to attend an event by using the online credit card payment method, information submitted by you that is necessary to process such credit card payment will be provided to a third party online payment vendor. We will not use such information for any other purpose.


When you sign up online to receive one of our publications, we ask for your name, company name, business mailing address, business telephone number and e-mail address. We may use this information to contact you regarding promotions.

Join Our Team

You can submit your resume and other information online to apply for a job with us. We use the information you submit only to evaluate your job application and to contact you regarding possible employment.

Surveys and Questionnaires

We occasionally may ask visitors to our Website to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help us understand the needs of our Website visitors.

Cookies and Other Technologies Tracking Activity on Our Website

When browsing our Website, unless specifically requesting event registration or a service, personally identifiable information is not collected. However, through the use of “cookies” and other technologies, we track information relating to your usage of our Website that allows us to evaluate the usefulness of our Website, diagnose problems with our server, administer the Website, analyze trends, and gather broad demographic information for aggregate users. This information cannot be tracked to an individual and is used only for statistical reporting. Cookies on our website are deployed by third party provides, including Marketo, Inc., 6sense Insights, Inc., and Google and can be broadly categorized as follows:

  1. Essential/strictly necessary cookies, which are essential to the functioning of the Website.
  2. Behavioral advertising/targeting cookies in our Website.
  3. Functional cookies, which are used to enhance consumer’s experience (e.g. remember settings).
  4. Performance cookies to measure Kaufman Hall Website's performance and improve website user’s experience. 
  5. Social media cookies, which allow Kaufman Hall to share the content on its Website on social media.

You have the right to choose whether or not to accept non-essential cookies. If you prefer not to enable cookies, you can change your cookie settings for at any time here. Please note that certain features of our web site will not be available once cookies are disabled. As an alternative, you can block all cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set; however, we will stop using the disabled cookie to collect any further information. 

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. The Company will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on our web site. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags—tiny graphic images—to tell us what parts of our web site customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States.

Information We Share

We do not sell, rent, trade or otherwise disclose personal information about our Website visitors, except as described here. We share your personal information only with entities that are controlled by or under common control of Kaufman Hall. The non-personally identifiable information we gather in aggregate form may be used to improve our site and we may share information provided, as permitted by law, by our Website visitors with service providers we may retain to perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We may also disclose information about you (i) if we are required to do so by law, or (ii) in response to a request from law enforcement authorities or other government officials.

Links to Other Websites

On occasion, we provide links to other Web sites for your convenience and information. These sites operate independently from and are not under our control. This Privacy Statement does not apply to such sites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites. The use of links to such sites outside of does not constitute or imply any affiliation with or endorsement of any of the owners of any of the Web sites to which we provide links.

Children Under Age 18



All customer information collected and stored by Kaufman Hall is maintained in a secure corporate data center in the United States. Only employees who need customer information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. We use commercially reasonable measures to secure this Website to protect against unauthorized disclosure, use, alteration or destruction of information in our possession. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information.

While we do our best to protect your personal information, Kaufman Hall cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are responsible for maintaining the secrecy of your password and any other account information. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of Your Personal Information

The Company has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided by contacting us at In addition, you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

California Shine the Light Law (SB 27) Compliance Statement

Under California S.B. 27 (“Shine the Light” Law), California residents have the right under certain circumstances to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to [email address] and please include the phrase “California Privacy Request” in the subject line, the domain name of the web site you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.]

Updates to this Privacy Statement

We may update or change this Privacy Statement from time to time and without prior notice to you. We will post the date of the most recent update to this Privacy Statement at the end of this webpage. Use of information we collect is subject to the Privacy Statement in effect at the time such information is used.

General Data Protection Regulation (“GDPR”) (PERSONAL DATA FROM THE EUROPEAN UNION ONLY)

For personal data collected from a resident of a European Union member country, or otherwise collected in the European Union, we rely on legitimate interests as our lawful basis for processing. These interests include, without limitation, improving our service, maintaining a relationship with you so that we can provide information to you about our services, and better understanding your relevant interests so that we can personalize our relationship. We reserve the right to process your information for all of the purposes set forth in this Privacy Policy, or for which you otherwise consent. You have the right to object to any processing. You may make such a request by contacting us as provided in the section titled “How to Contact Us” below. 

Additionally, we will honour your rights concerning your personal data including:

  • Right to rectify inaccurate or incomplete information we process.
  • Right to object to or restrict our data processing.
  • Right to withdrawal of consent, at any time and we will stop processing your personal data without undue delay.
  • Right to data portability, including rights to receive your personal data in a structured, commonly used, and machine-readable, and to have it forwarded to a third-party controller.
  • Right to erasure, commonly known as Right to be Forgotten.
  • Right of access to your personal data with details of processing including, without limitation, categories of personal data processed, where the data is processed, categories of recipients who have received it, and the envisaged period for which the personal data will be stored.
  • Right to lodge a complaint with a supervisory authority in your local jurisdiction.

For more information about our processing or to exercise your rights, contact us as provided in the section titled “How to Contact Us” below.

California Consumer Privacy Act (“CCPA”) (CALIFORNIA RESIDENTS ONLY)

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit here. The Privacy Notice for California Residents is an addendum to this Privacy Policy, and in case of any conflict, the terms of the Privacy Notice for California Residents will prevail as to personal data of California residents that is subject to the CCPA. As used in this section, the term “personal data” includes all “personal information” as defined in the CCPA. 


We will comply with applicable Canadian data protection laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA), and any other applicable Canadian federal and provincial laws regulating the collection, use and disclosure of personal information. We will not collect, use or disclose your personal information for any other purpose than those outlined above, except with your consent. We will respond to your request to access personal information as promptly as possible.

We may collect personal information from you through:

  • Your Purchase of Services.
  • Completed and returned surveys or questionnaires.
  • Requests for newsletters, brochures, or information.
  • Your participation in any of our marketing campaigns.
  • Visits to our website, if you voluntarily submit such information.

Your name, email address or any other personal information you may have shared, or choose to share with us in the future, will never be sold, traded, rented, given away or used for any other purpose than to provide you with the information or services you have requested or as required by applicable law. At all times, it is your choice whether or not you provide us with your personal information, and if you do not notify us of your objection to our use of your information as outlined within this Privacy Policy, we will consider you to have consented to such continued use.

How to Contact Us

If you would like us to update your contact information, remove you from contact lists, or if you have any questions or concerns about our information practices, please contact us by:

  • Calling us at:
    (847) 441-8780
    (8:30 a.m. - 5:00 p.m. Central time)
  • Online:
    You may send us your comments and request information using our online form.
  • Writing us at:
    5202 Old Orchard Road, Suite N700 Skokie, IL 60077
  • E-mailing us at:

Conditions of Use

If you decide to visit the Kaufman Hall Website, your visit and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages, which are incorporated herein by reference. The security of your user name and password is your responsibility.


Our policy is to retain personal data only for as long as it is needed for the purposes described in the section “Purposes for which we process personal data.” Note that retention periods vary in different jurisdictions and are set in accordance with local regulatory and professional retention requirements.

In order to meet our professional and legal requirements, to establish, exercise or defend our legal rights, and for archiving and historical purposes we need to retain information for significant periods of time.

Questions or Concerns

If you have any questions or concerns regarding privacy at the Kaufman Hall site, please email Your privacy is important to us and we will make every effort to resolve your concerns.

Last Updated: July 2020