Our Healthcare Reports
National Hospital Flash Report: September 2022
Nine months into an extremely challenging year characterized by dramatic fluctuations in margin, U.S. hospitals and health systems are still operating substantially below pre-pandemic levels.
2022 State of the Healthcare Consumer Report
In the two and half years since the COVID-19 pandemic hit the United States in March 2020, consumer behavior has shifted dramatically—and potentially irreversibly—in every aspect of...
Pursuing Post-Pandemic Growth Opportunities
A successful strategy for growth defines a long-term view of your organization’s future. New factors emerging during the COVID-19 pandemic have intensified the imperative for growth; this article explores how to define the why and how of your growth strategy in a changed marketplace.
Building Strong Consumer Relationships in the Value-Based Care Era: A New Approach
Organizations that pursue consumer strategies and value-based approaches together will be much more likely to achieve their goals while increasing their ability to effectively compete against new industry entrants.
Kaufman Hall Quarterly Reports
Spring 2022 Kaufman Hall Report: Workforce Dislocation, ESG, Consumerism, and Rising Rates
The pandemic and its complex social and economic effects have dislocated the modern workforce. The problem is especially profound in healthcare, where nearly 1 in 5 workers quit their jobs during the pandemic and one-third of nurses plan to leave their current roles by the end of 2022.
Winter 2022 Kaufman Hall Report: Strategies for Improving Recruitment and Retention
Hospitals and health systems are feeling the full effects of the Great Resignation as labor expenses climb despite lower staffing levels. As a result, hospitals are paying higher wages to compete for qualified personnel. Read the Winter 2022 Kaufman Hall Report for strategies for improving recruitment and retention.
2021 State of Consumerism in Healthcare Survey: Regaining Momentum
Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey.
2020 State of Consumerism in Healthcare: The Missing Consumer
Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer...
2019 State of Consumerism in Healthcare: The Bar is Rising
The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more.
2017 State of Consumerism in Healthcare
Benchmarks for how well America’s hospitals and health systems are prioritizing consumerism and building consumer-centric capabilities.