Transformational Change. Sustainable Improvement.
What we Do
Most healthcare organizations are feeling the pressure to get to a new normal cost of care while continuing to improve the quality, patient experience, and outcomes of services they deliver. Hospitals and health systems partner with us to increase net patient service revenue through targeted performance improvement initiatives that leverage a disciplined, data-driven approach.
Our experts have the expertise and tools to help clients drive transformational change across all areas and achieve breakthrough performance improvement.
Identify opportunities for improvement
at your organization
What's Your Goal Today?
Our healthcare performance improvement experts partner with organizations to identify opportunities for improvement, prioritize initiatives, guide implementation, and achieve long-term gains in performance.
Workforce Recovery
Strategies for restoring the healthcare workforce
Reduce Care
Variation
Identify opportunities to reduce variation in clinical cost, quality, and patient outcomes
Improve End-to-End
Revenue Cycle Processes
Increase revenue by enhancing cycle performance and efficiency through process redesign, contract management, and more
Care Transition
Ensure patients get the right care, in the right setting, at the right time—every time
Reduce Supply Chain and Purchased Services Costs
Manage the costs of products and services within your healthcare organization to drive immediate savings
Optimize Health
System Synergies
Structure an effective care delivery system to provide the access, pricing, and quality consumers want
How Predictive Analytics in Nurse Staffing Saves One Hospital $1M Each Year
HealthLeaders explores how Tower Health partnered with Kaufman Hall to develop a staffing plan that led to reduced nursing turnover, improved job satisfaction and major cost savings—through the power of predictive analytics and workforce optimization.
We’re Not Just Advisors—We’re Your Partners
Performance improvement requires challenging data collection and analysis, politically sensitive decisions, complex change management, and vigilant monitoring and reporting to ensure that costs don’t creep back in. Our consultants can help you strengthen organizational capabilities to achieve widespread and sustainable results.
Lance Robinson, Managing Director, Performance Improvement Service Line Lead
Lance leads the Performance Improvement practice. He works with healthcare leaders nationwide to help them redefine performance improvement with data-driven insights and solutions for achieving sustainable results.
Learn More About Lance
Brian Pisarsky, Senior Vice President
Brian advises healthcare executives on major cost reduction, length of stay, and patient throughput initiatives, including building efficiencies, reducing waste, eliminating redundancies, and ensuring accurate portrayal of entry status assignment.
Learn More About Brian
Mark Newton, Senior Vice President
Mark is a leader in the Performance Improvement practice, with a focus on Revenue Cycle optimization. He works to implement sustainable, data-driven performance improvement strategies.
Learn More About Mark
Gregg Lambert, Senior Vice President
Gregg leads the Non-Labor segment of the Performance Improvement practice. He works with hospitals and health systems to reduce non-labor costs and improve supply chain operations, while maintaining quality and satisfaction.
Learn More About Gregg
Therese A. Fitzpatrick, Ph.D., RN, FAAN
Therese Fitzpatrick is a leader in Kaufman Hall’s Performance Improvement practice, and helps healthcare executives assess clinical and operational performance, and develop effective strategies to enhance efficiencies and optimize staffing.
Learn More About Therese A.
Talk with us today to discuss performance improvement opportunities at your organization
Featured Performance Improvement Insights
Addressing Housing Affordability for the Healthcare Workforce
Housing affordability is a significant issue for health systems and has contributed to difficulties with employee recruitment and retention in a growing number of markets. Health system leaders have several options available to address housing affordability for their workforce.
Article
Reframing the Workforce Conversation
Healthcare executives can reframe the conversation about the evolving values of the workforce in a way that builds on what drove many years of success while embracing changes and advancements that will once again set us apart from the pack.
Blog
Covenant Challenges Signal Need to Chart a Path to Sustainability
The possibility of breached covenants is a symptom of deeper problems that require an all-hands-on-deck approach to get back on a sustainable path.
Blog
Viewing Workforce Needs with a Beginner’s Mind
“In the beginner’s mind there are many possibilities, but in the expert’s, there are few.” This famous observation by Shunryu Suzuki, which posits the importance of intellectual...
Thoughts from Ken Kaufman