Transformational Change. Sustainable Improvement.
What we Do
Most healthcare organizations are feeling the pressure to get to a new normal cost of care while continuing to improve the quality, patient experience, and outcomes of services they deliver. Hospitals and health systems partner with us to increase net patient service revenue through targeted performance improvement initiatives that leverage a disciplined, data-driven approach.
Our experts have the expertise and tools to help clients drive transformational change across all areas and achieve breakthrough performance improvement.
Identify opportunities for improvement
at your organization
What's Your Goal Today?
Our healthcare performance improvement experts partner with organizations to identify opportunities for improvement, prioritize initiatives, guide implementation, and achieve long-term gains in performance.
Workforce Recovery
Strategies for restoring the healthcare workforce
Reduce Care
Variation
Identify opportunities to reduce variation in clinical cost, quality, and patient outcomes
Improve End-to-End
Revenue Cycle Processes
Increase revenue by enhancing cycle performance and efficiency through process redesign, contract management, and more
Care Transition
Ensure patients get the right care, in the right setting, at the right time—every time
Reduce Supply Chain and Purchased Services Costs
Manage the costs of products and services within your healthcare organization to drive immediate savings
Optimize Health
System Synergies
Structure an effective care delivery system to provide the access, pricing, and quality consumers want
How Predictive Analytics in Nurse Staffing Saves One Hospital $1M Each Year
HealthLeaders explores how Tower Health partnered with Kaufman Hall to develop a staffing plan that led to reduced nursing turnover, improved job satisfaction and major cost savings—through the power of predictive analytics and workforce optimization.
We’re Not Just Advisors—We’re Your Partners
Performance improvement requires challenging data collection and analysis, politically sensitive decisions, complex change management, and vigilant monitoring and reporting to ensure that costs don’t creep back in. Our consultants can help you strengthen organizational capabilities to achieve widespread and sustainable results.
Lance Robinson, Managing Director, Performance Improvement Service Line Lead
Lance leads the Performance Improvement practice. He works with healthcare leaders nationwide to help them redefine performance improvement with data-driven insights and solutions for achieving sustainable results.
Learn More About Lance
Brian Pisarsky, Senior Vice President
Brian advises healthcare executives on major cost reduction, length of stay, and patient throughput initiatives, including building efficiencies, reducing waste, eliminating redundancies, and ensuring accurate portrayal of entry status assignment.
Learn More About Brian
Mark Newton, Senior Vice President
Mark is a leader in the Performance Improvement practice, with a focus on Revenue Cycle optimization. He works to implement sustainable, data-driven performance improvement strategies.
Learn More About Mark
Gregg Lambert, Senior Vice President
Gregg leads the Non-Labor segment of the Performance Improvement practice. He works with hospitals and health systems to reduce non-labor costs and improve supply chain operations, while maintaining quality and satisfaction.
Learn More About Gregg
Therese A. Fitzpatrick, Ph.D., RN, FAAN
Therese Fitzpatrick is a leader in Kaufman Hall’s Performance Improvement practice, and helps healthcare executives assess clinical and operational performance, and develop effective strategies to enhance efficiencies and optimize staffing.
Learn More About Therese A.
Talk with us today to discuss performance improvement opportunities at your organization
Featured Performance Improvement Insights
Viewing Workforce Needs with a Beginner’s Mind
“In the beginner’s mind there are many possibilities, but in the expert’s, there are few.” This famous observation by Shunryu Suzuki, which posits the importance of intellectual...
Thoughts from Ken Kaufman
Spring 2022 Kaufman Hall Report: Workforce Dislocation, ESG, Consumerism, and Rising Rates
The pandemic and its complex social and economic effects have dislocated the modern workforce. The problem is especially profound in healthcare, where nearly 1 in 5 workers quit their jobs during the pandemic and one-third of nurses plan to leave their current roles by the end of 2022.
Research Report
A Special Workforce Edition of the National Hospital Flash Report
A nationwide shortage of healthcare workers made worse by the pandemic, and hospital and health systems’ increased reliance on contract labor, is driving expenses upward and contributing to steep declines in profit margins, according to a Special Workforce Edition of Kaufman Hall’s National Hospital Flash Report.
Research Report
Getting a Handle on Observation Status Patients
A new metric tracking the number of observation days as a percentage of total days will help hospitals determine if patients are being appropriately assigned to observation status.
Article