Transformational Change. Sustainable Improvement.

What we Do

Most healthcare organizations are feeling the pressure to get to a new normal cost of care while continuing to improve the quality, patient experience, and outcomes of services they deliver. Hospitals and health systems partner with us to increase net patient service revenue through targeted performance improvement initiatives that leverage a disciplined, data-driven approach.

Our experts have the expertise and tools to help clients drive transformational change across all areas and achieve breakthrough performance improvement.

Identify opportunities for improvement
at your organization

What's Your Goal Today?

Our healthcare performance improvement experts partner with organizations to identify opportunities for improvement, prioritize initiatives, guide implementation, and achieve long-term gains in performance.

Workforce Recovery

Strategies for restoring the healthcare workforce

Reduce Care

Identify opportunities to reduce variation in clinical cost, quality, and patient outcomes

Improve End-to-End
Revenue Cycle Processes

Increase revenue by enhancing cycle performance and efficiency through process redesign, contract management, and more

Care Transition

Ensure patients get the right care, in the right setting, at the right time—every time

Reduce Supply Chain and Purchased Services Costs

Manage the costs of products and services within your healthcare organization to drive immediate savings

Optimize Health
System Synergies

Structure an effective care delivery system to provide the access, pricing, and quality consumers want

How Predictive Analytics in Nurse Staffing Saves One Hospital $1M Each Year

HealthLeaders explores how Tower Health partnered with Kaufman Hall to develop a staffing plan that led to reduced nursing turnover, improved job satisfaction and major cost savings—through the power of predictive analytics and workforce optimization.

Read the Article

We’re Not Just Advisors—We’re Your Partners

Performance improvement requires challenging data collection and analysis, politically sensitive decisions, complex change management, and vigilant monitoring and reporting to ensure that costs don’t creep back in. Our consultants can help you strengthen organizational capabilities to achieve widespread and sustainable results.


Lance Robinson, Managing Director, Performance Improvement Service Line Lead

Lance leads the Performance Improvement practice. He works with healthcare leaders nationwide to help them redefine performance improvement with data-driven insights and solutions for achieving sustainable results.
Learn More About Lance
Brian Pisarsky

Brian Pisarsky, Senior Vice President

Brian advises healthcare executives on major cost reduction, length of stay, and patient throughput initiatives, including building efficiencies, reducing waste, eliminating redundancies, and ensuring accurate portrayal of entry status assignment. 
Learn More About Brian
Mark Newton

Mark Newton, Senior Vice President

Mark is a leader in the Performance Improvement practice, with a focus on Revenue Cycle optimization. He works to implement sustainable, data-driven performance improvement strategies.
Learn More About Mark
Gregg Lambert

Gregg Lambert, Senior Vice President

Gregg leads the Non-Labor segment of the Performance Improvement practice. He works with hospitals and health systems to reduce non-labor costs and improve supply chain operations, while maintaining quality and satisfaction.
Learn More About Gregg
Therese Fitzpatrick

Therese A. Fitzpatrick, Ph.D., RN, FAAN

Therese Fitzpatrick is a leader in Kaufman Hall’s Performance Improvement practice, and helps healthcare executives assess clinical and operational performance, and develop effective strategies to enhance efficiencies and optimize staffing.
Learn More About Therese A.

Talk with us today to discuss performance improvement opportunities at your organization

Featured Performance Improvement Insights