Research Report

2019 State of Consumerism in Healthcare: The Bar is Rising

4 minute
2019 State of Consumerism Report

88 percent of U.S. hospital and health system executives agree that their organizations are vulnerable to consumer-friendly offerings from non-hospital competitors, such as Optum, CVS Health, and Amazon.

The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions.  

Inside the report, we'll share all the key findings and proven best practices for designing consumer pricing, access, experience, and infrastructure strategy.

The survey responses from hospitals and health systems nationwide, found that top performers kept pace with previous years, while many underperformers fell further behind. The net takeaway - many are not doing enough to develop the strong, consumer-centric foundations their organizations need to compete in today’s online, convenience-obsessed, and increasingly consumer-focused world

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