Search Sort by Newest to OldestOldest to NewestRelevanceA-ZZ-A Pagination Current page 1 Page 2 Next page › Last page Last 2019 State of Consumerism in Healthcare: The Bar is Rising The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more. Research Report 2020 State of Consumerism in Healthcare: The Missing Consumer Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer... Research Report Creating Patient-Centered Access to Care When your mother is sick, do you give her the number to your health system’s call center and hope for the best? Or do you start working your relationships to figure out how to get her... Article 2021 State of Consumerism in Healthcare Survey: Regaining Momentum Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey. Research Report Getting Culture Right Today, American culture is changing so quickly and with such a high degree of nuance that it is increasingly difficult both to interpret and to navigate. However, navigating how those... Thoughts from Ken Kaufman What Would You Do If You Were CEO of State Farm? The well-worn phrase “culture eats strategy for breakfast” has new relevance in American business these days. Take the case of State Farm insurance. For almost ten years, Green Bay... Thoughts from Ken Kaufman Meeting Behavioral Health Needs Through Partnership Kaufman Hall managing directors Courtney Midanek and Dawn Samaris discuss how health systems are trying to play a more holistic role in meeting behavioral health needs in their communities, and how a partnership strategy can help them achieve their goals. Podcast The Virtuous Cycle of Today’s Macroeconomy A googol is a 1 followed by 100 zeros. There are bigger numbers, and words for those bigger numbers, but a googol is as large a number as I am likely to need. In fact, the number of... Blog Integrating the Consumer—A Practical Approach for Healthcare Organizations Well-resourced competitors to hospitals and health systems are aggressively using consumer-focused strategies to gain a foothold in the industry. Providers that integrate consumer... Article Spring 2022 Kaufman Hall Report: Workforce Dislocation, ESG, Consumerism, and Rising Rates The pandemic and its complex social and economic effects have dislocated the modern workforce. The problem is especially profound in healthcare, where nearly 1 in 5 workers quit their jobs during the pandemic and one-third of nurses plan to leave their current roles by the end of 2022. Research Report Amazon and One Medical: What’s Going on Here? Amazon’s recent acquisition of primary care company One Medical raises critical questions about what impact this deal could have on the way health care is delivered in the United States. Article Post-Pandemic Strategies for a Changed Healthcare Marketplace Organizations that pursue consumer strategies and value-based approaches together will be much more likely to achieve their goals while increasing their ability to effectively compete against new industry entrants. Research Report Pagination Current page 1 Page 2 Next page › Last page Last
2019 State of Consumerism in Healthcare: The Bar is Rising The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more. Research Report
2020 State of Consumerism in Healthcare: The Missing Consumer Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer... Research Report
Creating Patient-Centered Access to Care When your mother is sick, do you give her the number to your health system’s call center and hope for the best? Or do you start working your relationships to figure out how to get her... Article
2021 State of Consumerism in Healthcare Survey: Regaining Momentum Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey. Research Report
Getting Culture Right Today, American culture is changing so quickly and with such a high degree of nuance that it is increasingly difficult both to interpret and to navigate. However, navigating how those... Thoughts from Ken Kaufman
What Would You Do If You Were CEO of State Farm? The well-worn phrase “culture eats strategy for breakfast” has new relevance in American business these days. Take the case of State Farm insurance. For almost ten years, Green Bay... Thoughts from Ken Kaufman
Meeting Behavioral Health Needs Through Partnership Kaufman Hall managing directors Courtney Midanek and Dawn Samaris discuss how health systems are trying to play a more holistic role in meeting behavioral health needs in their communities, and how a partnership strategy can help them achieve their goals. Podcast
The Virtuous Cycle of Today’s Macroeconomy A googol is a 1 followed by 100 zeros. There are bigger numbers, and words for those bigger numbers, but a googol is as large a number as I am likely to need. In fact, the number of... Blog
Integrating the Consumer—A Practical Approach for Healthcare Organizations Well-resourced competitors to hospitals and health systems are aggressively using consumer-focused strategies to gain a foothold in the industry. Providers that integrate consumer... Article
Spring 2022 Kaufman Hall Report: Workforce Dislocation, ESG, Consumerism, and Rising Rates The pandemic and its complex social and economic effects have dislocated the modern workforce. The problem is especially profound in healthcare, where nearly 1 in 5 workers quit their jobs during the pandemic and one-third of nurses plan to leave their current roles by the end of 2022. Research Report
Amazon and One Medical: What’s Going on Here? Amazon’s recent acquisition of primary care company One Medical raises critical questions about what impact this deal could have on the way health care is delivered in the United States. Article
Post-Pandemic Strategies for a Changed Healthcare Marketplace Organizations that pursue consumer strategies and value-based approaches together will be much more likely to achieve their goals while increasing their ability to effectively compete against new industry entrants. Research Report