Search Sort by Newest to OldestOldest to NewestRelevanceA-ZZ-A 2022 State of the Healthcare Consumer Report In the two and half years since the COVID-19 pandemic hit the United States in March 2020, consumer behavior has shifted dramatically—and potentially irreversibly—in every aspect of American life. Research Report Building Strong Consumer Relationships in the Value-Based Care Era: A New Approach Organizations that pursue consumer strategies and value-based approaches together will be much more likely to achieve their goals while increasing their ability to effectively compete against new industry entrants. Research Report 2021 State of Consumerism in Healthcare Survey: Regaining Momentum Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey. Research Report 2020 State of Consumerism in Healthcare: The Missing Consumer Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer... Research Report
2022 State of the Healthcare Consumer Report In the two and half years since the COVID-19 pandemic hit the United States in March 2020, consumer behavior has shifted dramatically—and potentially irreversibly—in every aspect of American life. Research Report
Building Strong Consumer Relationships in the Value-Based Care Era: A New Approach Organizations that pursue consumer strategies and value-based approaches together will be much more likely to achieve their goals while increasing their ability to effectively compete against new industry entrants. Research Report
2021 State of Consumerism in Healthcare Survey: Regaining Momentum Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey. Research Report
2020 State of Consumerism in Healthcare: The Missing Consumer Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer... Research Report