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Why are hospitals unable to efficiently fill their appointment slots, even in the face of very significant demand? Lessons from the airlines on how they fill seats can help provide solutions to this problem.

Assessing the future of healthcare price transparency requires taking a couple of steps back to review its recent history.

More management time must be focused on creating a world-class appointment system at all levels of the delivery system. Moving management of your overall appointment process up your priority list will pay material dividends.

The future will favor payers that adapt to changing market circumstances with agency and velocity. Payers will need to make tough choices.

Some health systems may find themselves wondering if the retreat of both Walmart and Walgreens proves that primary care delivery is just too hard for disruptors to find success.

We’re pleased to welcome you to our Strategy Spotlight blog, a space where we intend to regularly share our insights—and those of our colleagues—on the evolving challenges and opportunities healthcare organizations are confronting.

After several years of grappling with one existential challenge after another, many organizations may find the task of resetting their strategy overwhelming. In our experience, most health systems have not asked or answered the difficult questions required to chart a new path.

In recent years, the Medicare Advantage (MA) program enjoyed both rapid membership growth and positive attention from healthcare organizations and advocates. As of the beginning of 2024, 33.4 million Americans were enrolled in MA, up 7% from 2023.

Walmart’s failure as a healthcare provider points to some big problems in U.S. healthcare, including a difficult business model, an unfriendly reimbursement model, and a basic healthcare expense-to-revenue problem.

Watch Kaufman Hall managing directors Dan Clarin and Sarah Wiley for insights from our latest State of the Healthcare Consumer Report. The team explores the current state of health system growth and performance measurement.

Hospitals and health insurers were more compliant with price transparency laws and regulations in 2023, according to healthcare price data company Turquoise Health. Carol Skenes, Principal Strategist at Turquoise, joins the podcast to talk more about what this data means for consumers and the healthcare industry.

The Health Insurance Exchange (HIX) or Marketplace segment can be considered the largest growth market in the payer sector after Medicare Advantage (MA). From a relative low of 11.4 million members in 2020, the HIX market grew to 16.4 million members in 2023.