Consumer-Centric Healthcare Strategy
Develop a consumer-centric approach to healthcare access, pricing, and overall consumer experience
Help shape healthcare's strategy for 2020 and beyond Take Our 5th Annual Consumerism Survey
Develop a New Approach to Access, Pricing and Experience
What We Do
Today’s consumers are taking control of healthcare decisions in ways that would have been impossible even five years ago. Meanwhile, some value-based payment models are linking provider revenue to consumer engagement and satisfaction.
Our consultants guide healthcare providers in putting consumers at the center of care delivery models. We partner with our clients to re-imagine every aspect of the care encounter—from the point of view of the consumer— to design and implement strategies that build loyalty and trust.
How We Help
Build Consumer Loyalty and Engagement
Our work is based on the principle that consumer-centric care is not an initiative or program,
but a foundational organizational competency that is key to growth and risk management.
We work with healthcare leaders to craft and implement a consumer strategy that more effectively engages
consumers from the point of access and beyond, and provides enhanced convenience, communication, and choice.
Our consumer strategy team includes individuals with deep expertise in consumer product marketing, retail
and channel strategies, ambulatory and virtual care, and integrated strategic, financial, and capital planning.
Featured Consumer Strategy Insights
2019 State of Consumerism in Healthcare: The Bar is Rising
The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more.
Research Report
How Millennials Are Reshaping Healthcare’s Future
For years, healthcare leaders have hypothesized the changes the Millennial generation would bring to the industry—but the time for speculation is past. Read the eBook to learn more!
eBook
Giving a Consumer Focus to Strategic Planning
Having a strong consumer focus has become a fundamental organizational competency in today’s U.S. healthcare system.
Article
The Consumer Message to Healthcare Providers: Results of a National Survey
In our recent study of more than 2,000 healthcare consumers nationwide, the message is clear: consumers want greater flexibility and choices that enable them to access the care they...
Research Report
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