Search Sort by Newest to OldestOldest to NewestRelevanceA-ZZ-A Pandemic Redux? When the nation is unprepared for catastrophic public health emergencies, the consequences are as real as they can get. As we saw with COVID-19, many people died while the country’s public health apparatus struggled to catch up, and America’s hospitals, jumped into the breach. Thoughts from Ken Kaufman Amazon Doubles Down With the COVID crisis entering its third year and continuing to demand the immediate attention of hospitals, executives should look closely at Amazon’s example of investing across their businesses to satisfy long-term customer needs. Thoughts from Ken Kaufman 2021 State of Consumerism in Healthcare Survey: Regaining Momentum Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey. Research Report
Pandemic Redux? When the nation is unprepared for catastrophic public health emergencies, the consequences are as real as they can get. As we saw with COVID-19, many people died while the country’s public health apparatus struggled to catch up, and America’s hospitals, jumped into the breach. Thoughts from Ken Kaufman
Amazon Doubles Down With the COVID crisis entering its third year and continuing to demand the immediate attention of hospitals, executives should look closely at Amazon’s example of investing across their businesses to satisfy long-term customer needs. Thoughts from Ken Kaufman
2021 State of Consumerism in Healthcare Survey: Regaining Momentum Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey. Research Report