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National Hospital Flash Report Summary: June 2021

The nation’s hospitals and health systems continued to see gains across key metrics in May compared to dramatic losses experienced in the early months of the COVID-19 pandemic. Volumes...

Research Report

How Desired Customer Outcomes Can Drive Innovation in Higher Ed

The process of defining desired customer outcomes requires work, and that task is made more complicated for higher ed institutions because their services are often delivered over a course of years and extend across multiple areas, including academics, student housing, campus life, and job placement.

Blog

Planning for Resiliency on the Journey Forward

If the pandemic has taught us anything, it is that healthcare organizations must build resiliency to withstand the shocks that may come their way and be in a position to pursue the opportunities that rapid and significant change can create.

Research Report

Addressing the Behavioral Health Crisis

Before the COVID-19 pandemic struck, the U.S. was already facing a behavioral health crisis. Since the pandemic began last year, the magnitude of that crisis has grown: Approximately...

Article

Matthew Bates

Matthew Bates is a Managing Director with Kaufman Hall and leads their physician enterprise service line. Matthew has 30+ years of healthcare experience working with physicians, executives and boards in the US and beyond.

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National Hospital Flash Report Summary: May 2021

Hospitals and health systems across the country continued to see gains in April compared to devastating losses in the early months of the COVID-19 pandemic. Margins, volumes, and...

Research Report

Customer-Centric Brand Management for Higher Ed

The focus on the customer is critical because it is the customer who defines the brand. Put simply, a college or university’s brand is what its customers—current and potential—perceive it to be. In the long run, retaining current customers and attracting new ones is far more important than maintaining the brand.

Blog

Amanda Steele

Amanda Steele is a Managing Director and co-leads Kaufman Hall’s Strategy & Business Transformation practice, where she focuses her time advising health systems and provider enterprises with their enterprise strategy – developing value propositions to deliver on their missions and visions in light of the fast-changing healthcare landscape.

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