The more we learn about the revenue shock that hospitals are experiencing from COVID-19, the clearer it becomes that recovering from that shock will require a rethinking of hospital operations. Read more.

In chaotic times, when good ideas are hard to come by but more important than ever, executives need to find inspiration wherever they can.

Forward-looking senior executives are taking smart steps now to get through the "fog of war" to healthcare’s “whatever comes next.” Read their thoughts on recovering post COVID-19.

The most dangerous fallacy about fighting the financial effects of COVID-19 is that it’s necessary to wait for the current uncertainty to clear before developing the financial foundation of an essential recovery plan. Read more.

For all of Jeff Bezos’ talk about customer centricity, the disruption Amazon has brought is not based on customer demand, but on Amazon’s supply. Read more Thoughts from Ken, Chair of Kaufman Hall.

With the movement of the internet economy, it’s not just physical versus digital, not just store vs. online; it’s actually more complicated than that. Read more.

Every day, as we scroll through our news feeds, we are confronted with headlines that paint a picture of what can appear to be business anarchy. Read more about the 5 organizing principles of the internet economy.

There was an attempt in a recent report to discredit consolidation in the hospital sector. The reality is it's impossible to determine from this opaque subset of hospital mergers that hospital consolidation as a whole is a good or a bad idea. Read more.

There is an old saying in sports: “We’re looking for character, not characters.” What does this mean for your organization? Read more Thoughts from Ken.

The instinct of legacy organizations, confronted with a new business model, is to close ranks. In many cases, this means first trying to save the existing culture. Read how your organization can learn and improve.

Hospitals’ traditional facility footprint simply is no longer aligned with the realities of how healthcare is being delivered today, or how it will be delivered in the future. Read more from Thoughts from Ken.

Why on earth would Taco Bell be getting into the hotel business? And what is a “pop-up hotel”? Read more in this week's Thoughts from Ken Kaufman.