One of the COVID pandemic’s most bitter lessons has been the complete inadequacy and dysfunction of the U.S. public health system, if the word “system” can even be applied.

“Will I be downgraded if my organization’s margins decline because I am investing for its future?” This is one of the most common questions that provider organizations ask ratings...

Artificial intelligence is a new idea that even data experts don’t fully understand. It requires a new view of the role of healthcare in improving health and preventing disease.

Over the years, I have had many things that I have wanted to tell the executives at not-for-profit hospitals. As a ratings analyst, however, I couldn’t. Now I can. This is the first of...

With the COVID crisis entering its third year and continuing to demand the immediate attention of hospitals, executives should look closely at Amazon’s example of investing across their businesses to satisfy long-term customer needs.

As universities face difficult financial challenges, integrated strategic financial planning helps identify options to keep institutions on a sustainable path forward.

Healthcare organizations have faced a set of historically intractable problems, some of which have become far more apparent and intense in the 20 months since the onset of the COVID-19 pandemic, including dealing with the fallout of a public health system.

In my conversations with senior executives at healthcare organizations around the country, I find that leaders have three critical topics on their minds: workforce, workforce, and...

Sustaining Higher Ed is a monthly blog dedicated to helping college administrators and board trustees lead their organizations toward greater financial stability so they can stay on...

Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey.

Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer...