2019 State of Consumerism in Healthcare: The Bar is Rising
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The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions.
Inside the report, we'll share all the key findings and proven best practices for designing consumer pricing, access, experience, and infrastructure strategy.
The survey responses from hospitals and health systems nationwide, found that top performers kept pace with previous years, while many underperformers fell further behind. The net takeaway - many are not doing enough to develop the strong, consumer-centric foundations their organizations need to compete in today’s online, convenience-obsessed, and increasingly consumer-focused world
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