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Doctor with stethoscope

2021 State of Consumerism in Healthcare Survey: Regaining Momentum

Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey.
Research Report
Patient and doctor

Creating Patient-Centered Access to Care

When your mother is sick, do you give her the number to your health system’s call center and hope for the best? Or do you start working your relationships to figure out how to get her...
Article
2020 State of Consumerism Report

2020 State of Consumerism in Healthcare: The Missing Consumer

Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer...
Research Report
2019 State of Consumerism Report

2019 State of Consumerism in Healthcare: The Bar is Rising

The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more.
Research Report

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