Seth is a Managing Director in Kaufman Hall’s Revenue and Operations Improvement | ROI practice. His experience includes working with over 100 hospitals to improve their operational and financial performance.

Jonathan is a Managing Director in our Chicago office and has over 23 years of experience working in all facets of the healthcare revenue cycle.

Lee Kuhn is a Managing Director with Kaufman Hall in the Revenue & Operations Improvement (ROI) practice. He specializes in healthcare performance improvement consulting.

Pooja Gupta is a Managing Director in Kaufman Hall’s Revenue and Operations Improvement | ROI practice. She focuses on identifying opportunities to improve facility outpatient documentation, coding, and charging. he has also worked with healthcare providers to successfully expand their CDI programs into the facility outpatient setting.

Matt is a Managing Director for Kaufman Hall’s Revenue and Operations Improvement | ROI practice. He has extensive experience in healthcare and information technology consulting, specializing in Clinical Documentation Improvement (CDI).

Robert Hozian is a Senior Vice President for Kaufman Hall’s Revenue and Operations Improvement (ROI) practice. His responsibilities include assessment analysis and implementation of operational improvement initiatives related to documentation integrity, for hospitals and health systems nationwide

Mike Fassler is a Senior Vice President for Claro Healthcare, a Kaufman Hall company. He focuses on revenue and operations improvement consulting for hospitals and health systems and specializes in change management, process improvement, and data analytics to improve net revenue and quality ratings.

Tom Behrens is a distinguished Senior Vice President at Kaufman Hall, specializing in non-labor performance improvement within the Revenue and Operations Improvement (ROI) team.

Shawna is a Managing Director with Kaufman Halls Revenue and Operations Improvement (ROI) practice. Her experience as a nurse, a hospital administrator (both COO & CNO), and a consultant gives her a unique perspective on the clinical and social dynamics at play in today’s healthcare environments.