Connecting with Today's Consumer: A Closer Look into the State of Healthcare Consumerism

26 minute
Consumerism mural or medical items

We’re observing something unique in the industry – a paradigm shift in where patients go to get their care and how they receive it. We see it in telehealth, consumerism and nontraditional delivery models nationwide. This movement, encompassing both technology and digital access, requires a change in how we engage patients and a continued focus on the consumer.

In this podcast, thought leaders Dan Clarin, CFA, Managing Director at Kaufman Hall and Marcy Tatsch, President at Vyne Medical, discuss new findings from Kaufman Hall’s 2021 State of Consumerism survey and opportunities for providers to thrive through collaboration, integration and innovation.

For additional insight, download the State of Consumerism in Healthcare 2021: Regaining Momentum report.

Dan Clarin is a Managing Director in Kaufman Hall’s Strategic and Financial Planning practice, where he advises health systems, private equity firms and healthcare disruptors on growth, consumer engagement, pricing strategies, and transformative partnerships.
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