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As care expands beyond inpatient settings and quality scrutiny grows, hospitals must elevate clinical documentation integrity into a strategic, enterprise-wide capability supported by aligned leadership, strong processes, and thoughtful technology to accurately reflect patient complexity and performance.

For many health systems, the emergency department (ED) is the front door. Patients seeking emergency care arrive expecting timely care. Their ED experience often shapes their trust and impression of the organization.

In an era of increasing financial pressure, UK HealthCare has achieved impressive progress in reducing non-labor expenses through a coordinated strategy that blends analytics, process improvement and cross-functional collaboration.

After successfully reducing average length of stay (LOS) at its flagship hospital, Carilion Clinic set out to do something many health systems attempt, but few achieve: replicate a successful intervention across a diverse set of regional facilities. The result is a case study in the power and the challenge of operational systemness.

Many health systems assume their core service lines are their financial pillars. These programs are highly visible, central to their identity as high-quality providers and often among the most active areas in the system. But activity is not the same as performance.

The APP role has therefore evolved dramatically, from supportive clinician to high-quality care leader. But the readiness framework has not kept pace.

Culture is often considered a soft gauge of quality—difficult to define and measure, and highly qualitative in nature.

The One Big Beautiful Bill (OBBB) has drawn attention for its headline provisions: millions likely will lose their health insurance and there will be a reduction in cumulative federal health spending of an estimated $1 trillion over 10 years.

Today’s service lines act as enterprise platforms that guide investment and decision-making in ways isolated departments cannot, helping organizations lead with purpose across the continuum of care.

Emergency department overcrowding has been a problem for decades, but there is evidence that it is getting worse.

Hospitals and health systems that participate in the federal 340B Drug Pricing Program are currently facing challenges on multiple fronts, including manufacturer restrictions and program audits, legal challenges, and constantly-evolving federal and state requirements for participation.

Claro Healthcare, a recent addition to the Kaufman Hall family, is the leading firm for Clinical Documentation Improvement (CDI) in the US. Over the last 25 years, its professionals have helped hundreds of hospitals and health systems nationally.