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2021 State of Consumerism in Healthcare Survey: Regaining Momentum

Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey.
Research Report
2020 State of Consumerism Report

2020 State of Consumerism in Healthcare: The Missing Consumer

Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer...
Research Report

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