All Featured Insights

After several years of research and development, the automated teller machine made its first appearance in 1967 at a branch of London’s Barclay’s Bank. Two years later, the first U.S. ATM was installed at a branch of the Chemical Bank on Long Island.

Hospital leaders have been responding to what will likely be the biggest challenge of their careers. Read more.

What personal and organizational characteristics would separate winners from losers during and after the COVID pandemic? Read the 4 principles that apply to healthcare leaders.

The more we learn about the revenue shock that hospitals are experiencing from COVID-19, the clearer it becomes that recovering from that shock will require a rethinking of hospital operations. Read more.

As Ken Kaufman speaks with healthcare executives around the country, he receives many questions about the CVS Health/Aetna and UnitedHealth/Optum business models. Read more about his take on the matter.

What would happen if legacy healthcare providers were immersed in the totality of consumers’ lives and used those insights to redefine the healthcare experience?

Given industry pressures, significant changes in the nature and delivery of rural healthcare are inevitable. What is the future of rural healthcare?

To see the future of healthcare, look through the windshield of a Ford.

Legacy healthcare organizations see innovation as a crucial path to staying relevant in a fast-changing world.

How bold is your board? A fast-changing environment requires health system boards to make decisions more quickly, more boldly, and with a greater tolerance for risk. Learn more in...

The ability to create and grow ecosystems is a fundamental principle for success in the internet economy. The imperative to create an immersive ecosystem, where the consumer can interact independent of location or a particular device, has made the line between digital and physical environments increasingly irrelevant.

It is tempting to disparage Blockbuster, Borders, and other companies that have suffered highly public business disruption at the hands of the internet economy. From the comfortable...