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Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey.

Physician groups across the country saw productivity and revenue improvements in the second quarter compared to pre-pandemic levels seen in Q4 2019.

If the pandemic has taught us anything, it is that healthcare organizations must build resiliency to withstand the shocks that may come their way and be in a position to pursue the opportunities that rapid and significant change can create.

The COVID-19 pandemic continues to create a volatile operating environment for the nation’s employed physicians. Although physician practices saw some gains in the third quarter of 2020, most performance measures remained well below 2019 levels.