Search Sort by Newest to OldestOldest to NewestRelevanceA-ZZ-A Perioperative Performance Is a Team Sport — Systems Thinking for Better OR Results Explore why improving perioperative performance requires a systemwide, team-based approach—not just fixing individual metrics—and how hospitals can optimize OR capacity, coordination, and decision-making for sustained performance improvement. Article Average performance in the ED jeopardizes patient safety, margins and morale For many health systems, the emergency department (ED) is the front door. Patients seeking emergency care arrive expecting timely care. Their ED experience often shapes their trust and impression of the organization. Article Gist Weekly: January 9, 2026 Superflu emerges, cervical cancer screening guidelines are updated, Utah to deploy AI for prescription renewals Brief Healthcare systemness in action After successfully reducing average length of stay (LOS) at its flagship hospital, Carilion Clinic set out to do something many health systems attempt, but few achieve: replicate a successful intervention across a diverse set of regional facilities. The result is a case study in the power and the challenge of operational systemness. Article Gist Weekly: December 5, 2025 Healthcare sector delivers best-performing quarter, affordability crisis deepens, CMS proposes Medicare Advantage star ratings overhaul Brief Margins stabilize amid performance divide, while volumes rise The most recent National Hospital Flash Report highlights stabilizing hospital margins, with a persistent gap in hospital performance, according to September 2025 data. Infographic Data reveal stronger surgical outcomes across US hospitals A new analysis from Vizient and the American Hospital Association shows that outcomes for hospitalized surgical patients have improved in recent years. Podcast Patient Access Problems: Research and Observations on the Appointment Process Why are hospitals unable to efficiently fill their appointment slots, even in the face of very significant demand? Lessons from the airlines on how they fill seats can help provide solutions to this problem. Thoughts from Ken Kaufman Developing the playbook to provide patients timely access to care The critical link between patient access and loyalty means that even a modest increase in loyal patients can significantly boost revenue. Many health systems, however, capture less than half of a patient’s total healthcare spend due to poor access and scheduling inefficiencies. Article Four Strategies to Reduce Emergency Department Overcrowding Emergency department overcrowding has been a problem for decades, but there is evidence that it is getting worse. Article Requirement of a High Performing Healthcare Organization More management time must be focused on creating a world-class appointment system at all levels of the delivery system. Moving management of your overall appointment process up your priority list will pay material dividends. Thoughts from Ken Kaufman
Perioperative Performance Is a Team Sport — Systems Thinking for Better OR Results Explore why improving perioperative performance requires a systemwide, team-based approach—not just fixing individual metrics—and how hospitals can optimize OR capacity, coordination, and decision-making for sustained performance improvement. Article
Average performance in the ED jeopardizes patient safety, margins and morale For many health systems, the emergency department (ED) is the front door. Patients seeking emergency care arrive expecting timely care. Their ED experience often shapes their trust and impression of the organization. Article
Gist Weekly: January 9, 2026 Superflu emerges, cervical cancer screening guidelines are updated, Utah to deploy AI for prescription renewals Brief
Healthcare systemness in action After successfully reducing average length of stay (LOS) at its flagship hospital, Carilion Clinic set out to do something many health systems attempt, but few achieve: replicate a successful intervention across a diverse set of regional facilities. The result is a case study in the power and the challenge of operational systemness. Article
Gist Weekly: December 5, 2025 Healthcare sector delivers best-performing quarter, affordability crisis deepens, CMS proposes Medicare Advantage star ratings overhaul Brief
Margins stabilize amid performance divide, while volumes rise The most recent National Hospital Flash Report highlights stabilizing hospital margins, with a persistent gap in hospital performance, according to September 2025 data. Infographic
Data reveal stronger surgical outcomes across US hospitals A new analysis from Vizient and the American Hospital Association shows that outcomes for hospitalized surgical patients have improved in recent years. Podcast
Patient Access Problems: Research and Observations on the Appointment Process Why are hospitals unable to efficiently fill their appointment slots, even in the face of very significant demand? Lessons from the airlines on how they fill seats can help provide solutions to this problem. Thoughts from Ken Kaufman
Developing the playbook to provide patients timely access to care The critical link between patient access and loyalty means that even a modest increase in loyal patients can significantly boost revenue. Many health systems, however, capture less than half of a patient’s total healthcare spend due to poor access and scheduling inefficiencies. Article
Four Strategies to Reduce Emergency Department Overcrowding Emergency department overcrowding has been a problem for decades, but there is evidence that it is getting worse. Article
Requirement of a High Performing Healthcare Organization More management time must be focused on creating a world-class appointment system at all levels of the delivery system. Moving management of your overall appointment process up your priority list will pay material dividends. Thoughts from Ken Kaufman
