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Former UCLA basketball coach John Gooden believed that quickness and a sense of urgency was absolutely necessary to winning in a competitive environment. But quickness must be accompanied by emotional and professional balance in order to achieve excellence.

Watch Kaufman Hall managing directors Dan Clarin and Sarah Wiley for insights from our latest State of the Healthcare Consumer Report. The team explores the current state of health system growth and performance measurement.

The Health Insurance Exchange (HIX) or Marketplace segment can be considered the largest growth market in the payer sector after Medicare Advantage (MA). From a relative low of 11.4 million members in 2020, the HIX market grew to 16.4 million members in 2023.

The hospital leadership issues that really matter right now center around the ability of hospital executives to possess and demonstrate an authentic emotional IQ to lead a diverse workforce in difficult circumstances.

Artificial intelligence is developing rapidly and relentlessly pushing into business practice generally, and healthcare specifically. Healthcare leaders must learn how the endless potential applications of AI might affect their organizations in the very near future.

The concepts of fluid and crystallized intelligence explored by Arthur Brooks in his new book, “From Strength to Strength,” offer a new way for health system leaders to look at their executive team and find the proper balance between different types of intelligence.

Explore the current state of health system growth and performance measurement; progress the industry has made in adopting consumer-centric, relationship-focused metrics; the barriers they face; and the types of decisions and strategies that arise from taking a more consumer-centric approach.

Today, the commercial group health insurance market is hollowing out, primarily driven by affordability pressures that have been building for decades.

Before you can establish the organizational thought platform that best guides your hospital forward, you will need a leadership team that is committed to creating a “listening and learning” healthcare company.

In the pre-pandemic era, payer-provider partnerships were often focused on creating value by managing costs of care and delivering high-quality care. In today’s more challenging macro-economic environment, these conversations are becoming more direct and practical, with both payers and providers asking hard questions.

Medicare Advantage has been a tremendous growth story in recent years. Today, however, new risks are emerging from both providers and regulators that could stall and perhaps even reverse the growth strides health plans have made in the MA market.

Hospital leadership faces an undeniably hard challenge: regaining financial stability, finding a relevant post-Covid competitive vision, and energizing teams with a renewed sense of purpose. But fighting back is the hospital job of the moment.