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From managing non-labor expenses to strengthening the workforce, expanding access and navigating payer reimbursement, health systems shared the key challenges shaping their focus this year—and their planning for the year ahead.

For many health systems, utilization management (UM) has long been a functional necessity, but rarely a strategic priority. Originally designed to ensure clinical appropriateness and support payer requirements, UM often grew up within hospital walls, shaped by local workflows and embedded within broader care management structures.

Watch Kaufman Hall’s Performance Improvement practice discuss insights from our 2023 State of Healthcare Performance Improvement report. The webinar features expert commentary on issues affecting the workforce, the revenue cycle, care transitions, supplies and purchased services, the physician enterprise, and the balance sheet.

Hospitals and health systems are seeing some signs of stabilization in 2023 following an extremely difficult year in 2022. Workforce-related challenges persist, however, keeping costs high and contributing to issues with patient access to care.