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Artificial intelligence is a new idea that even data experts don’t fully understand. It requires a new view of the role of healthcare in improving health and preventing disease.

Over the years, I have had many things that I have wanted to tell the executives at not-for-profit hospitals. As a ratings analyst, however, I couldn’t. Now I can. This is the first of...

With the COVID crisis entering its third year and continuing to demand the immediate attention of hospitals, executives should look closely at Amazon’s example of investing across their businesses to satisfy long-term customer needs.

Healthcare organizations have faced a set of historically intractable problems, some of which have become far more apparent and intense in the 20 months since the onset of the COVID-19 pandemic, including dealing with the fallout of a public health system.

In my conversations with senior executives at healthcare organizations around the country, I find that leaders have three critical topics on their minds: workforce, workforce, and...

The well-worn phrase “culture eats strategy for breakfast” has new relevance in American business these days. Take the case of State Farm insurance. For almost ten years, Green Bay...

Today, American culture is changing so quickly and with such a high degree of nuance that it is increasingly difficult both to interpret and to navigate. However, navigating how those...

America’s hospitals face significant, ongoing financial instability as the ravages of the COVID-19 pandemic continue to fester.

Challenges to hospital outpatient department (HOPD) reimbursement rates are coming from all directions. Some commercial payers are refusing to pay HOPD rates for certain procedures...

Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey.

The human body is equipped with a heart, blood, and blood vessels that work together to provide adequate tissue perfusion. This concept, known as the “perfusion triangle,” is essential...

The healthcare gyroscope is a delicate combination of management, governance, and medical attitudes and processes that keeps all complex healthcare organizations functioning in a way that serves the best interests of its patients and associated communities.