All Featured Insights

To see the future of healthcare, look through the windshield of a Ford.

Depending on the market, organizations face increased competition from large, integrated companies—or looming pressure from new tech-savvy entrants like Amazon and Google that are unencumbered by the operating challenges and fixed-cost infrastructures of legacy healthcare providers.

How bold is your board? A fast-changing environment requires health system boards to make decisions more quickly, more boldly, and with a greater tolerance for risk. Learn more in...

Using technology to transform quality, costs, and the patient experience A healthcare organization’s ability to sustain high-value care delivery and ensure its long-term financial...

Read this article for more information on evaluating growth opportunities for Children's hospitals.

Read the lead article for perspective on how healthcare providers can adapt the strategies of Internet economy leaders to succeed in today’s environment.

Benchmarks for how well America’s hospitals and health systems are prioritizing consumerism and building consumer-centric capabilities.

Simply stating your value to consumers isn’t enough. Children’s hospitals should prove value with facts and analysis. Here’s how to get started.

The lead article in the Summer 2016 Kaufman Hall Report discusses how organizations can achieve five business outcomes for more consumer-centric care.

Patient experience is far more than just what occurs while the patient is in a healthcare facility. It encompasses the total experience of an individual as he or she navigates the process of deciding on the care need and the provider, and then receives the service and has post-use interactions and effects. Learn the importance for innovating the patient experience by mapping it out and stepping into the patient’s shoes in Brief 6 of the series Meeting the New Consumer Expectations.

Healthcare consumers are not homogeneous. They have different needs, wants, attitudes, and behaviors related to healthcare decision making and use. Learn how providers can take a segment-specific approach to achieve four business imperatives in Brief 5 of the series Meeting the New Consumer Expectations.

Learn 4 steps that can help hospital & health system boards and leaders develop a sustainable innovation strategy by drawing on techniques and perspectives from multiple industries.