Capabilities Statement
An enterprise operating system for safer, more reliable care
High reliability is operationalized through structured management systems, leadership discipline and enabling tools across the enterprise. Core components include:
- Strategic alignment that translates mission and organizational priorities into clear, measurable objectives
- Executive oversight and governance that reinforce accountability and remove operational barriers
- Tiered huddles and daily management routines that surface risk early and coordinate response
- Leader standard work and rounding that increase visibility and strengthen coaching
- Scientific problem solving that proactively reduces risk and preventable harm
- High Reliability Academy, which develops leadership capability and embeds reliability behaviors across executive, senior and frontline levels
- SCORETM culture and engagement survey, which measures safety culture, resilience and workforce engagement to inform action
- LENSTM digital visual management system, which enhances transparency, accountability and real-time communication
Together, these elements hardwire patient safety, quality improvement and operational discipline into daily work across clinical and non-clinical operations.
SCORETM and LENTM are trademarks and exclusive products of Kaufman Hall.
Our differentiators
- Leadership and operating system approach, not a standalone safety initiative
- Structured management systems that connect strategy to daily execution
- Validated culture and engagement measurement through SCORTM
- Digital visual management capability through LENTM
- Integration with Vizient’s analytics and benchmarking resources
- Proven ability to embed high reliability across clinical and non-clinical operations
Contacts
Katerie Chapman, MHA, Managing Principal
katerie.chapman@vizientinc.com
Elizabeth Mack, MD, MS, Principal
elizabeth.mack@vizientinc.com
Why Kaufman Hall
Kaufman Hall’s high reliability approach is grounded in our Framework for High Reliability Healthcare and informed by decades of experience supporting large, complex healthcare organizations. As a Vizient company, we combine enterprise transformation expertise with industry-leading analytics and benchmarking resources.
Our approach aligns governance to operational performance, scales across geographically distributed systems and builds internal capability to sustain improvement over time.
SAM UEI
T77BJJMQBDG3
GSA MSA Schedule
47QRAA22D0072
541611
Administrative Management and General Management Consulting Services
OLM
Order Level Material
Kaufman Hall Government Capabilities Statement (PDF)
Privileged to work with some of the best
Federal Sector
- Centers for Medicare & Medicaid Services (CMS) – TMF Health Quality Institute
- Defense Health Agency (DHA) – National Capital Region (NCR)
- Department of Veteran Affairs (VA)