Insights from Kenneth Kaufman
With the COVID crisis entering its third year and continuing to demand the immediate attention of hospitals, executives should look closely at Amazon’s example of investing across their businesses to satisfy long-term customer needs.
Taking a No-Regrets Approach to Health Inequity
Healthcare organizations have faced a set of historically intractable problems, some of which have become far more apparent and intense in the 20 months since the onset of the COVID-19 pandemic, including dealing with the fallout of a public health system.
The Workforce Challenge Is a Segmentation Challenge
In my conversations with senior executives at healthcare organizations around the country, I find that leaders have three critical topics on their minds: workforce, workforce, and...
What Would You Do If You Were CEO of State Farm?
The well-worn phrase “culture eats strategy for breakfast” has new relevance in American business these days. Take the case of State Farm insurance. For almost ten years, Green Bay...
Getting Culture Right
Today, American culture is changing so quickly and with such a high degree of nuance that it is increasingly difficult both to interpret and to navigate. However, navigating how those...
No Rebound in Healthcare Utilization
The stubbornly persistent effects of the COVID pandemic remind us that the organizational goal in 2021 and beyond is NOT to find the way back to a pre-COVID comfort zone, but rather to negotiate and navigate toward being the best performing healthcare organization possible within a fast-changing and uncertain post-COVID business environment.