Amanda is a results-driven leader dedicated to advancing operational excellence and performance improvement through patient-centered care design. With 18 years of experience, she partners with clinical, operational and executive leaders to translate strategy into practical, scalable solutions that improve throughput, optimize capacity and enable high-performing care environments.

Drawing on experience across inpatient and emergency department settings, Amanda identifies root causes, simplifies complex processes and designs next-generation, fit-for-purpose solutions tailored to each organization’s unique context. Her approach combines Lean and process improvement methodologies with customized innovation and thoughtful management systems to deliver measurable, sustainable outcomes, while keeping the patient experience at the center of care delivery.

She also co-authored The Hidden Costs of Good Enough, an article examining how “good enough” emergency department performance can create avoidable risks to patient safety, revenue and staff morale. The article makes the case that sustained excellence requires demand-based staffing, disciplined data management, system redesign and visible leadership accountability.

Amanda holds a Six Sigma Black Belt, Project Management Professional certification and a degree in Nursing Innovation. Her goal is to help organizations move beyond short-term fixes and build sustainable, patient-centered operations that strengthen care delivery and position health systems for the future.

Specialty:

Clinical Solutions