The success of our customers is in our DNA. The Kaufman Hall Customer Success team is a passionate group, and has often been highlighted as one of the primary reasons our customers select Kaufman Hall solutions. Our elite support team is comprised of industry veterans who are quick to respond with best-practice solutions, not just answers. As a result, our global customers consistently rate our skilled staff “excellent” in satisfaction surveys—attesting to their deep product knowledge, technical expertise and professionalism. The Kaufman Hall team provides direct telephone and email contact, there are no hoops to jump through. Validation of our unique approach is reflected by industry analysts such as Gartner and BPM Partners who routinely give Axiom Software top ranks in customer satisfaction.
The Customer Success team is engaged during all phases of a customer engagement, providing technical expertise throughout the sales, implementation, deployment and ongoing support stages. This high-touch approach allows our team to build tight knit relationships with our customers to ensure the ongoing effectiveness of the software solutions. The Customer Success team works in lock-step with our world-class software development team to deploy meaningful updates and innovations to our customers. This cycle of continuous innovation ensures Kaufman Hall customers always have modern solutions at their fingertips.