Incentive compensation management (ICM) programs are one of the most critical factors in determining the success of financial institutions. When customer-facing associates are incented to support both the institution’s goals and clients’ goals, it aligns their behaviors with successful outcomes and contributes to a higher level of career satisfaction.
Watch this webinar to hear from Mark Hutchinson, VP and Director of Financial Planning and Analysis at STAR Financial Bank, as he leads a discussion of the bank’s incentive compensation model with Kaufman Hall finance expert Bryan Ridgway.
In this session, you will learn how STAR Financial ties incentive compensation to profitability for its commercial bankers to:
- Better align behavior with desired outcomes
- Improve the equity and transparency of incentives paid
- Increase reporting efficiency