As the second year of the pandemic continues, health systems are preparing for an uncertain future trajectory while continuing to care for patients impacted by COVID-19.

Resiliency programs—which are designed to improve an organization’s financial and operational ability to continue to meet the needs of their patients and communities—can serve as a powerful response to both the current pandemic and future crises. This work often includes a variety of performance improvement initiatives to identify savings and add operational flexibility, including examining and recalibrating corporate shared services.

But without meaningful buy-in and engagement, resiliency programs run the risk of failing to achieve sustainable changes to practice. A more engaged approach tied to broader goals can help health systems achieve their immediate goals while building a cohesive, nimble culture better prepared for the challenges of the COVID-19 era.

This article was published in the March 2021 issue of System Focus, A Monthly Governance Institute Newsletter.

Meet the Author
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John Bauerlein

Senior Vice President
John Bauerlein is a Senior Vice President with Kaufman Hall’s Strategic and Financial Planning practice, focused on Performance Improvement. His responsibilities include assessment analysis and implementation of operational improvement initiatives, and evaluation &preparation of partnership efficiency opportunities for hospitals and health systems.
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