As hospitals work to understand the implications of COVID-19 on their future, a critical question is how quickly patients will return to different healthcare settings.

Anecdotal evidence shows that some hospitals are seeing inpatient surgery volumes returning rather quickly, likely due in part to the backlog of procedures delayed by COVID. We are also hearing from executives that emergency department Emergency rooms currently are the greatest concern for consumers. and clinic visits continue to lag the volumes of previous years. In an attempt to gauge overall attitudes to healthcare in the wake of COVID, Kaufman Hall surveyed 1,000 consumers in April and May.

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