Search Sort by Newest to OldestOldest to NewestRelevanceA-ZZ-A Pagination Current page 1 Page 2 Page 3 Next page › Last page Last 2019 State of Consumerism in Healthcare: The Bar is Rising The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more. Research Report 2020 State of Consumerism in Healthcare: The Missing Consumer Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer... Research Report Customer-Centric Brand Management for Higher Ed The focus on the customer is critical because it is the customer who defines the brand. Put simply, a college or university’s brand is what its customers—current and potential—perceive it to be. In the long run, retaining current customers and attracting new ones is far more important than maintaining the brand. Blog National Hospital Flash Report Summary: May 2021 Hospitals and health systems across the country continued to see gains in April compared to devastating losses in the early months of the COVID-19 pandemic. Margins, volumes, and... Research Report How Desired Customer Outcomes Can Drive Innovation in Higher Ed The process of defining desired customer outcomes requires work, and that task is made more complicated for higher ed institutions because their services are often delivered over a course of years and extend across multiple areas, including academics, student housing, campus life, and job placement. Blog Creating Patient-Centered Access to Care When your mother is sick, do you give her the number to your health system’s call center and hope for the best? Or do you start working your relationships to figure out how to get her... Article 2021 State of Consumerism in Healthcare Survey: Regaining Momentum Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey. Research Report Economic Future of Healthcare – Bonus Content In a wide-ranging keynote session , renowned thinker and speaker Sergio Rebelo, PhD, MUFG Bank Distinguished Professor of International Finance at Northwestern University Kellogg School... Webinar Getting Culture Right Today, American culture is changing so quickly and with such a high degree of nuance that it is increasingly difficult both to interpret and to navigate. However, navigating how those... Thoughts from Ken Kaufman What Would You Do If You Were CEO of State Farm? The well-worn phrase “culture eats strategy for breakfast” has new relevance in American business these days. Take the case of State Farm insurance. For almost ten years, Green Bay... Thoughts from Ken Kaufman Meeting Behavioral Health Needs Through Partnership Kaufman Hall managing directors Courtney Midanek and Dawn Samaris discuss how health systems are trying to play a more holistic role in meeting behavioral health needs in their communities, and how a partnership strategy can help them achieve their goals. Podcast The Virtuous Cycle of Today’s Macroeconomy A googol is a 1 followed by 100 zeros. There are bigger numbers, and words for those bigger numbers, but a googol is as large a number as I am likely to need. In fact, the number of... Blog Pagination Current page 1 Page 2 Page 3 Next page › Last page Last
2019 State of Consumerism in Healthcare: The Bar is Rising The fourth annual report details industry performance related activities designed to enable patients to become wholly involved in their healthcare decisions. Learn more. Research Report
2020 State of Consumerism in Healthcare: The Missing Consumer Kaufman Hall has been tracking the growing influence of consumer decision-making in healthcare—commonly referred to as “consumerism”—for the past five years. Changes in the consumer... Research Report
Customer-Centric Brand Management for Higher Ed The focus on the customer is critical because it is the customer who defines the brand. Put simply, a college or university’s brand is what its customers—current and potential—perceive it to be. In the long run, retaining current customers and attracting new ones is far more important than maintaining the brand. Blog
National Hospital Flash Report Summary: May 2021 Hospitals and health systems across the country continued to see gains in April compared to devastating losses in the early months of the COVID-19 pandemic. Margins, volumes, and... Research Report
How Desired Customer Outcomes Can Drive Innovation in Higher Ed The process of defining desired customer outcomes requires work, and that task is made more complicated for higher ed institutions because their services are often delivered over a course of years and extend across multiple areas, including academics, student housing, campus life, and job placement. Blog
Creating Patient-Centered Access to Care When your mother is sick, do you give her the number to your health system’s call center and hope for the best? Or do you start working your relationships to figure out how to get her... Article
2021 State of Consumerism in Healthcare Survey: Regaining Momentum Momentum for meeting the changing needs of healthcare consumers has stalled in 2021, according to the sixth annual Kaufman Hall State of Consumerism in Healthcare Survey. Research Report
Economic Future of Healthcare – Bonus Content In a wide-ranging keynote session , renowned thinker and speaker Sergio Rebelo, PhD, MUFG Bank Distinguished Professor of International Finance at Northwestern University Kellogg School... Webinar
Getting Culture Right Today, American culture is changing so quickly and with such a high degree of nuance that it is increasingly difficult both to interpret and to navigate. However, navigating how those... Thoughts from Ken Kaufman
What Would You Do If You Were CEO of State Farm? The well-worn phrase “culture eats strategy for breakfast” has new relevance in American business these days. Take the case of State Farm insurance. For almost ten years, Green Bay... Thoughts from Ken Kaufman
Meeting Behavioral Health Needs Through Partnership Kaufman Hall managing directors Courtney Midanek and Dawn Samaris discuss how health systems are trying to play a more holistic role in meeting behavioral health needs in their communities, and how a partnership strategy can help them achieve their goals. Podcast
The Virtuous Cycle of Today’s Macroeconomy A googol is a 1 followed by 100 zeros. There are bigger numbers, and words for those bigger numbers, but a googol is as large a number as I am likely to need. In fact, the number of... Blog