The COVID-19 pandemic hit higher education hard this spring, and its impacts likely will continue well into the coming academic year. A combination of decreased revenues and increased costs will require close examination of the institution’s cost structure.

Cost containment is a short-term, tactical response to the COVID-19 pandemic. Institutions also have an opportunity to initiate a more strategic transformation of the institution’s administrative functions. By enhancing service and process effectiveness, colleges and universities can ensure that staffing and budget are optimized to best support the institution’s highest-value strategic priorities.

A comprehensive and deliberate process for administrative redesign will be an investment that proves its worth over the long term. Critical components in strategic administrative transformation include the following:

  • Establishing goals and objectives
  • Assessing opportunities
  • Implementing change
  • Establishing metrics to ensure transformation remains on track

This ebook details processes, tactics, and considerations that inform each of these components and can put your institution on a deliberate, strategic path forward.


For more information, please contact Julia Wysocki by email or phone at (224) 724-3839.

Meet the Author
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Julia Wysocki

Julia Wysocki

Vice President
Julia Wysocki has 15 years of experience and is focused exclusively on serving higher education clients. Her expertise includes cross-functional leadership, budget management, change management, operational model design, student lifecycle management, and the development of actionable, timely strategic plans.
Learn More About Julia