Finance executives in colleges and universities nationwide commonly experience the tension between administrative “outsiders” and academic “insiders.” Communication challenges can emerge due to differences in business and management experience, financial education, and understanding of the university’s financial performance.

Learn how the University of New England has used referent leadership to bridge these gaps.

“Our financial model must have the flexibility and nimbleness to allow us to try new things and invest in new areas to support the strategic plan.”

NICOLE TRUFANT, vice president of finance and administration

This case study was originally published in an article entitled “Financial Fix,” which appeared in the June 2018 issue of Business Officer, the monthly flagship magazine of the National Association of College and University Business Officers in Washington, D.C.