The lead article in the Summer 2019 Kaufman Hall Report provides highlights from our fourth annual State of Consumerism in Healthcare report, including recommended action steps for hospital and health system leaders working to move their organizations toward a more consumer-centric model.

Learn how legacy healthcare providers across the country are faring in the race to keep pace with ever-rising consumer expectations in the face of rapidly mounting competition.

The issue also includes:

  • Information on Keynote Speakers for the 2019 Healthcare Leadership Conference
  • News on Ken Kaufman being honored for long-standing contributions to healthcare by the Healthcare Financial Management Association
  • Highlights of the 2019 Performance Management Summit

Want to learn more? Download the summer report now!