Kaufman Hall partners with institutions and administrative units to assess and design an optimized future state administrative model, including organizational design, staffing numbers, operating models, and leading practice business processes. We support our clients in breaking down silos, maximizing collaboration, clarifying roles and responsibilities, and minimizing duplication of efforts.

Examples of our work include the following:

Chart of accounts redesign

Operational model design

Organizational model/FTE design

Business process optimization

Governance frameworks

Change management and stakeholder engagement

Service level agreements and key performance indicators


We help our clients identify and implement opportunities to optimize administrative functions to support the achievement of institutional objectives. Kaufman Hall partners with institutions to evaluate how administrative functions organize and align decision-making and operations in order to create a tighter link between strategy and execution, maximize use of technologies, minimize duplication of efforts, drive an enhanced control and compliance environment, and enable leading practice. We help institutional leaders define roles, responsibilities, and skillsets to drive enterprise-wide decision support and appropriate and optimized resource allocation.

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Reimagining Higher Education On-Demand Webinars

This on-demand webinar series focuses on the task of reimagining higher education, with sessions on strategies for growth, transformation, and affiliation, as well as sessions on the tools and leadership skills required.

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