Each year, Kaufman Hall conducts a survey asking hospitals and healthcare providers to provide insights on their efforts to advance their consumer strategy efforts. The results of the survey are published every summer. Read a copy of our most recent consumerism report.

Curious to see how healthcare providers’ priorities align with the modern healthcare consumer? Participate in our 6th annual State of Consumerism in Healthcare Survey. In exchange for your insights, you will receive a detailed report with actionable steps to assist with advancing your organization’s efforts to succeed in this ever-changing environment. The survey will take approximately 10 minutes to complete.

2021 Survey Participation Is Now Open

Take the survey now

The deadline is June 18, 2021.

Note: Survey results will be published this summer. Qualified survey participants (hospitals/healthcare providers) will also receive a custom analysis specific to your organization with actionable items to keep you focused and on track for 2021.


“Taking the Healthcare Consumerism Survey and reviewing the results is eye-opening and well worth the short time it takes. It helped us to understand our opportunities relative to the industry and prioritize key initiatives.”
Joe Wolfcale
Senior Vice President, Parkview Health