Successfully Recruit and Retain the Patient Care Workforce
Today’s hospital and health system leaders must be innovative and assertive to manage costs in an incredibly challenging environment—a task that has been further complicated by persistent workforce shortages and turnover. Efforts to address these challenges range from monetary incentives—including higher wages, signing and retention bonuses, and increased shift differentials—greater reliance on traveling or agency staff, new recruiting efforts or expanded nurse residency programs, and staff wellness and mental health support. Key emerging insights on these efforts include:
Our labor and productivity experts help hospitals and health systems on a range of strategies to enhance retention, including the following:
- Enhancing review of compensation and benefits
- Identifying and addressing management issues
- Developing new career pathways
- Implementing remote workforce policies
- Considerations to clinical staff retention
Employment
100% of hospital leaders surveyed recently are facing issues with clinical staff, including burnout, difficulty filling vacancies, wage inflation, and high turnover rates.
Source: Kaufman Hall 2021 State of Healthcare Performance Improvement Report
Retainment
92% are having difficulties attracting and retaining support staff, and almost 90% have increased base salaries.
Source: Kaufman Hall 2021 State of Healthcare Performance Improvement Report
Source
23% say that the ratio of administrative staff working remotely is likely to return to pre-pandemic levels. 66% said the ratio will remain at levels reached during the pandemic, and 11% said the percentage of staff working remotely will continue to increase.
Source: Kaufman Hall 2021 State of Healthcare Performance Improvement Report
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