The Internet Era Has Raised Consumer Expectations
Increasingly, consumers are demanding more convenient access, a contemporary experience, and lower prices—all long-standing challenges for healthcare organizations. Meeting changing consumer needs is a core competency, but very much a work in progress, for healthcare organizations.
What you need
New Insights Are Needed for Better Access, Experience, and Affordability
Integrate consumer initiatives into overall strategies for organizational growth and managing risk in a disruptive environment.
Identify the physical and virtual points needed to provide consumers with convenient access to services.
Understand what healthcare consumers value in the age of Amazon and how to deliver that experience.
Understand your pricing relative to the market and the effect of different pricing strategies on demand and revenue.
Consumerism Must Become the Organizing Theme for Strategy
Get in touch with our team of to discuss your consumer strategy today
Get full details on overall healthcare consumerism performance - there are new expectations for access, convenience, and low prices.
Having a strong consumer focus has become a fundamental organizational competency in today’s U.S. healthcare system.
Learn how a California hospital is implementing consumer-oriented strategies to optimize the patient experience.