Through the Eyes of Millennials: Reshaping Healthcare’s Future




Upcoming webcast

Now the largest U.S. population segment, Millennials are driving change in numerous industries—healthcare is no exception. In a world of instant messaging, same-day delivery, and constant access, Millennial consumers have high expectations for quality, convenience, and cost. New research illustrates how those expectations affect healthcare.

Children’s hospitals are on the frontlines, as Millennial parents are manifesting clear care delivery expectations for their children, and for themselves going forward. Drawn from extensive proprietary research, this session reveals what providers must do to win the next generation. The future is all about the battle for healthcare’s “front door”… and Millennials are knocking hard.

During this live webinar we will:

  • Describe the many forces driving changing consumer expectations among Millennials.
  • Demonstrate research into the core needs, expectations, and attitudes of Millennials in their approach to healthcare, including how they differ from previous generations, and how they should apply to organizational strategies moving forward.
  • Identify key steps that legacy healthcare organizations can take to better understand, and begin to address Millennials’ healthcare needs and expectations within the communities they serve.
Meet the Speakers

Paul Crnkovich

Paul Crnkovich leads Kaufman Hall’s consumer practice, working with healthcare leaders to enhance their understanding of consumer expectations and develop strategies for access, experience, and pricing.

Dan Clarin

Dan Clarin is a leader in Kaufman Hall’s Strategic and Financial Planning practice, with a focus on consumer-centric strategies.