The Rising Bar of Consumer Expectations

Healthcare continues to play catch-up in an online, convenience-obsessed, and increasingly consumer-focused world. The fourth annual Kaufman Hall State of Consumerism in Healthcare survey report found that top performers kept pace with previous years, while many underperformers fell further behind.

Join Kaufman Hall Strategy experts for a one hour webinar on June 25 at 2pm ET/ 11am PT. Find out how healthcare providers view new competitors for consumer loyalty, and how they are keeping up with demands for broader access, better experience, and improved pricing


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