When
Washington, D.C. area + Virtual
Two years after the onset of the COVID-19 pandemic, the ways in which patients behave and make decisions as they navigate the health care system have changed dramatically. These changes impact everything from the shifting front door of the health care system to the ways in which patients utilize different care access channels and providers, including emergency departments, urgent care clinics, telehealth platforms, physician offices, patient access centers, and online patient portals. This session, at SHSMD's 2022 Connections conference, offers insights from healthcare providers on this tectonic shift in patient utilization—and illuminates emerging strategies for reshaping the patient care journey in the wake of the pandemic.
