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Kaufman Hall is committed to providing educational content to support transformational initiatives occurring in the healthcare industry. On this page, you will find our latest thought leadership material. You can also access material by topic category (e.g. Cost Management, Physician Integration) or file type (e.g. Kaufman Hall Report newsletter, Point of View letters) using the pick lists below.

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For assistance accessing material or to request copies of specific publications, please contact Lee Anne Elston at laelston@kaufmanhall.com or 847.441.8780.

RadioShack's Fall Highlights New Decisions for Hospitals

March 3, 2015 - The bankruptcy of RadioShack and rumored purchase of many of its stores by Amazon illustrate the complex and high-stakes business decisions that today’s retail companies need to make. In an increasingly retail healthcare environment, provider organizations face a similar set of decisions—ones that are unlike any decisions providers have had to make in the past.more

Rolling Forecasts Improve Accuracy and Optimize Decisions

Rolling forecasting offers an alternative to the traditional annual budget that allows organizations to review financial results in real time. Vice Presidents Debra A. Miller and Jay Spence provide four guidelines to help organizations successfully adopt rolling forecasting in this article in the Spring 2015 issue of HFMA’s Strategic Financial Planning newsletter.more

Reconfiguring Your Delivery Network

The shift to value-based payment requires hospitals and health systems to commit to specified levels of quality and cost. In this article in the December 2014 issue of hfm magazine, Senior Vice President Walter W. Morrissey provides five tactics to help health systems overcome common hurdles to reconfiguring their delivery networks for the new business model.more

Your Hospital Is Your Shopping Mall

February 17, 2015 - As legacy hospitals struggle to adapt to a healthcare system that is moving away from inpatient care and toward an environment of comparison shopping, hospitals can learn a great deal by studying the experiences of another campus-focused business: America’s shopping malls.more

The New Health Companies

Hospital and health system trustees and management teams are evaluating what it takes to become a transformative health company. In this February 2015 Trustee article, Managing Directors James W. Blake and Michael J. Finnerty discuss how a handful of high-performing health systems are coming together to offer more proactive care at lower costs.more

Succeeding in a Disruptive Healthcare Environment

Hospitals and health systems nationwide face new competitors seeking to offer patients greater access to convenient care at lower costs. In the January 2015 cover story of hfm magazine, Chair Kenneth Kaufman and Managing Director Mark E. Grube discuss the need for organizations to adapt to the profound disruption occurring in healthcare with an increased emphasis on consumerism.more

Healthcare Transformation Is Driven by Local Factors

Hospitals and health systems are seeking to predict healthcare transformation in their communities to help guide strategic initiatives. In this Jan, 8, 2015 article for the hfm Healthcare Finance Blog, Vice President Chirag Patel discusses how the pace and drivers of change vary in different markets across the country.more

Are Your Baseline Financial Projections on Target?

Having objective baseline projections is essential as hospitals and health systems face the many uncertainties associated with the transition to value-based care. This article by Managing Director Jason H. Sussman in the November 2014 issue of HFMA’s CFO Forum describes how to approach developing such projections.more

Embracing the Smart(phone) Hospital

In no aspect of life is communication more important than in healthcare. Effective communication between patients and caregivers can be the difference between satisfaction and dissatisfaction, wellness and sickness, comfort, and suffering, even life and death.more

Keeping Risk in Check

The provisions contained in contracts between payers and providers are becoming more complex. In this article published in the January 2015 issue of Trustee magazine, Kaufman Hall's Jim Pizzo and Debra Ryan argue that the increasing complexity requires boards to step up their involvement in the review and approval of new performance-based contracts.more

Redefining the H: How Health Systems Must Evolve to Grow and Thrive

This publication is a report of the 2014 Thought Leader Forum conducted at the Society for Healthcare Strategy and Market Development's annual conference. The forum featured a diverse panel of professionals in healthcare strategy, planning, and business development sharing their perspectives on the future of healthcare. Ryan Gish, a Kaufman Hall Managing Director, moderated the session for the third consecutive year.more

Using Regulation to Fight Innovation

January 20, 2015 - In many large cities, local governments use medallions to control the supply of taxis, bolstering the taxi industry’s financial health and the medallion’s value. “These are basic economic principles,” says a representative of a company that finances medallions. “When demand exceeds supply, [a medallion is] a very valuable asset.” Then along came Uber—a company whose goal is to operate outside this regulatory and competitive framework. The technology that Uber uses to allow passengers to summon cars and pay for rides is “really cool,” according to Uber’s head of public policy, Corey Owens, but “what’s truly disruptive about Uber has to do with economic incentives.”more

Measuring Productivity in Hospitals: A New Approach for the New Payment and Delivery System

Given healthcare's transformation from a fee-for-service system to one based on value, hospital and health systems will be rethinking how they measure productivity. Performance associated payment will be based on different measures.more

5cff09cd-6a60-4ec8-b6fb-ca0fc27a2bda_Measuring Productivity in Hospitals A New Approach for the New Payment and Delivery System (Goetz).mp3 Listen  |  Download  the podcast to learn more
Keys to Successful Hospital Partnership Integration

To position themselves for success within a value-based environment, hospitals and health systems are partnering to create what they expect to be more efficient and effective arrangements. But according to Tim Shoger, a Senior Vice President with Kaufman Hall's Strategy practice, such arrangements all too often experience significant challenges in achieving their objectives.more

45630033-650b-48e6-b21f-8066a44efc4d_Keys to Successful Hospital Partnership Integration (Shoger).mp3 Listen  |  Download  the podcast to learn more
Evaluating Reasons for Physician Practice Losses

The recent shift toward value-based payment and population health management has spurred hospitals and health systems to acquire physician practices to build scale, enhance physician relations, and expand their physician networks. Organizations often have competed aggressively to add the best and biggest practices, sometimes without analyzing the long-term financial impact.more

The Value of Time

January 6, 2015 - Enhancing convenience is not simply a matter of helping patients to better navigate existing facilities and processes. Rather, it requires legacy organizations to fundamentally redefine their interactions with patients based on how to best conserve the precious resource of a consumer’s time.more

When Innovative and Legacy Forces Meet

December 23, 2014 - From energy to education to healthcare, when innovations arise in response to a pervasive societal need, a complex interaction results among innovators, legacy organizations, government, and the public. Several recent examples suggest patterns in how each party responds and potential roles for existing healthcare organizations in a transformative environment.more

Catholic Healthcare Today

Catholic organizations have always been and continue to be at the forefront of healthcare industry progress, with the Church’s ministry of healthcare “interwoven into the lives of patients, neighbors, communities, and the world.” This publication presents the findings of a Kaufman Hall study, which focused on Catholic healthcare. The results were presented for the first time at an event during the 2014 Catholic Health Assembly.more

Redefining Access to Healthcare Expertise: The Virtual/Telehealth Opportunity

Virtual healthcare services, including e-visits over the web and mobile devices, and other applications, are exploding. Various terms, such as telemedicine, telehealth, virtual care, or "connected health," are used to describe these services. Once the province of doctor-to-doctor communications about specialized cases or about treating patients with difficult conditions in rural locations, these care delivery models are going mainstream. In so doing, the models are redefining access to healthcare for consumers worldwide.more

Keynote Addresses on October 23rd at the 2014 Healthcare Leadership Conference

The Winter 2015 issue of Kaufman Hall Report features summaries of the Healthcare Leadership Conference keynote presentations given by Dr. Atul Gawande and Dr. Peter Diamandis as well as the rating agency panel that took place on October 25th.more

Your Hospital Is Your Store

December 9, 2014 - Hospitals are the stores of healthcare. And if we are to be candid, they are not very customer-friendly stores at that. The hospital store is characterized by high prices, limited locations, inconvenient parking, complicated way-finding, and long wait times. Hospitals are a very appealing target for competitors that can deliver convenient care at low prices and that are committed to reaching consumers as close to home as possible—including through a smartphone.more

Making Cost Management a Part of Your Organizational DNA

Given the scope of change needed, cost management needs to be not a project, but part of organizational DNA. During this webinar, Kaufman Hall's Strategic Cost Management Practice Leader Wayne Ziemann provides insight on the keys to achieving that critical goal.more

Can Healthcare Be Uber-ized?

November 25, 2014 - Recently, the online transportation service Uber delivered something besides people: flu shots. Announcing a goal of “bringing house calls back,” Uber launched UberHEALTH with a one-day program to deliver free flu shots to customers in New York, Boston, and Washington, D.C. An Uber spokesperson said demand was overwhelming. Uber’s foray into healthcare, on the heels of its rapid ascension in the taxi industry, should cause healthcare executives to question the very nature of a healthcare organization and what makes it successful.more

What Level of Scale Will Be Required of Providers in the New Business Model?

The industry's transition to a value-based business model will impact all providers. Many organizations will need to increase their size and strength to ensure long-term success.more

b8394746-5832-456e-a6fc-4e100c700d54_What Level of Scale Will Be Required of Providers in the New Business Model (Grube).mp3 Listen  |  Download  the podcast to learn more
Evaluating Transformational Change Occurring in Your Market

Healthcare is transitioning from a volume-based model to one based on value. Hospitals and health systems have responded to this transition in varying degrees with some already boosting their capabilities and reconfiguring their clinical delivery systems and supporting infrastructure. Others have been slower to start the transition.more

8bf78b09-de46-45f2-a740-fc3cc76a989d_Evaluating Transformational Change in Your Market (Patel, Poziemski).mp3 Listen  |  Download  the podcast to learn more
Preparing to Succeed in a Retail Healthcare Environment

Hospitals and health systems nationwide face an imperative to engage in retail care. In the November 2014 issue of hfm magazine, Managing Director Mark E. Grube, Vice President Andrew S. Cohen, and Assistant Vice President Dan Clarin discuss the seven dimensions of retail care, and the need for organizations to develop a focused retail-care strategy.more

7 Keys to Cost Management

Faced with increasing revenue pressures, healthcare executives across the country are making cost management a high priority. In this Nov. 3, 2014 article for Executive Insight, Senior Vice President Wayne Ziemann provides seven strategies to help healthcare leaders integrate cost management into the organizational DNA.more

Ensuring Cost-Effective Facility Solutions

Cost-effective facility solutions are increasingly critical as hospitals and health systems face mounting pressures to reduce costs. Managing Director Mark E. Grube and Vice President James Medendorp discuss key strategies organizations can employ to address facility-related challenges in this October 2014 Kaufman Hall article.more

7 Signs That You Need a More Robust Costing System

Having effective and reliable cost accounting processes is increasingly critical as hospitals and health systems nationwide face mounting pressures to manage costs. This article in the October 2014 issue of HFMA’s Healthcare Cost Containment newsletter discusses seven signs that can help healthcare leaders identify the need to upgrade their organization’s costing system.more

Academic Health Centers Today and Considerations for Future Success

Academic health centers face unique challenges with the shift toward value-based care and other changes underway in the healthcare industry. This report examines key transformation trends and their implications for AHCs, and suggests five areas of focus for AHC leadership.more

Required Now: A Playbook for the Rapidly Emerging Retail Environment

As healthcare transitions to value-based models of care delivery and payment, a “retail care imperative” has emerged for hospitals and health systems.more

Evaluation of MTIs Critical in Efforts to Maximize Partnership Synergies

The ability to consolidate capital structures is a primary goal in a hospital acquisition or merger. In the September 2014 issue of HFMA’s CFO Forum, Vice President Matt Robbins and Managing Director Kate Guelich discuss four key factors healthcare leaders should consider in combining the documents that govern organizations’ borrowing provisions.more

Cost Accounting Diagnostics: Seven Symptoms of the Need for a More Robust System

Hospitals and health systems nationwide are working hard to improve their cost accounting capabilities as the nation’s healthcare system transforms from volume-based sick care to value-based health care. Utilization declines and constrained payments from government and commercial sources will challenge organizations to preserve margins by keeping costs well below revenues at all times. Concurrently, patients, employers, and other healthcare purchasers are increasingly sensitive to the price of services due to rising healthcare costs, climbing enrollment in high deductible health plans that incentivize consumers to actively shop for healthcare services, and greater availability of price and quality transparency tools.more