Learn how consumer-oriented factors including convenience, brand, and price, along with online and mobile tools, are redefining healthcare competition.
As a core imperative of the new healthcare era, hospital and health system leaders must focus on making customer wishes and requirements central to health and care delivery models.
Ken Kaufman explains the "wicked problem" of the Internet's attack on legacy healthcare and how to meet this challenge.
Kaufman Hall strategy leader Mark Grube explains the importance of consumer insights to planning and how to put those insights into action.
The digital success of a bricks-and-mortar electronics chain shuggests strategies for healthcare organizations in an increasingly digital world.
The Winter 2017 Kaufman Hall Report features articles on leveraging the advantages of legacy hospitals and health systems, what rating agencies are looking for in transformation plans, and how one health system achieved integrated planning.
Kaufman Hall’s experts can help you develop an understanding of retail orientation, the related transparency backbone and competitive principles, and guide the creation and implementation of a successful retail strategy.
Understanding the consumer-centric imperative enables providers to define and then deliver on their value proposition to consumers, payers, employers, and other stakeholders.
Many forces are driving the need for innovation; learn how healthcare providers can begin to develop an effective innovation strategy.