• Vital Voices on the Future of Healthcare, May 12, 2017

    Excerpts from Mistreated, by Robert Pearl, M.D., Executive Director and CEO of The Permanente Medical Group

    Read the Article
  • What Tesla and Lynk Can Teach Healthcare

    Ken Kaufman describes what new models of car sales and ownership can show healthcare about thinking big to serve customers.

    Read the Blog
  • How to Think Like Amazon

    Mark Grube takes a close look at Amazon's customer focus and identifies lessons for healthcare organizations.

    Read the Blog
  • The Undermining of Healthcare’s Expertise Model

    Healthcare is one of many examples of an expertise model being disrupted by the collectivism of the Internet.

    Read the Blog
  • Time for Strategic Planning to Look Outward

    Kaufman Hall strategy leader Mark Grube explains the importance of consumer insights to planning and how to put those insights into action.

    Download Podcast