• Vital Voices on the Future of Healthcare, May 12, 2017

    Excerpts from Mistreated, by Robert Pearl, M.D., Executive Director and CEO of The Permanente Medical Group

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  • What Tesla and Lynk Can Teach Healthcare

    Ken Kaufman describes what new models of car sales and ownership can show healthcare about thinking big to serve customers.

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  • How to Think Like Amazon

    Mark Grube takes a close look at Amazon's customer focus and identifies lessons for healthcare organizations.

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  • The Undermining of Healthcare’s Expertise Model

    Healthcare is one of many examples of an expertise model being disrupted by the collectivism of the Internet.

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  • Time for Strategic Planning to Look Outward

    Kaufman Hall strategy leader Mark Grube explains the importance of consumer insights to planning and how to put those insights into action.


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