Implementation

A Kaufman Hall implementation is more than a software installation – it’s the beginning of a long-term partnership. Our implementation consultants have worked in hospital finance departments, and they understand the unique challenges of healthcare finance and how our software can help our clients meet those challenges. Kaufman Hall implementations are outcome-focused: our fixed-fee projects—which include implementation, technical support, configuration, data loading and onsite training—are designed entirely around maximizing user adoption and making a positive impact on your organization.

Our proven implementation methodology associates clear objectives and tasks for each phase of the implementation process from discovery to rollout. Through a leveraged team approach, you’re ensured a holistic and worry-free implementation and a system configured with your specific needs and required capabilities in mind.

Key benefits of a Kaufman Hall implementation are:

  • Kaufman Hall implementation consultants are subject matter experts and have extensive backgrounds in healthcare finance; many used the software in healthcare settings prior to joining the team
  • Kaufman Hall incorporates sound project management principles into each implementation starting with a formal project kick-off call followed by weekly status calls and a clearly defined escalation path
  • Projects range from two day training engagements to implementations at large multi-entity health systems
  • The project timeline is developed in conjunction with each client during a project planning meeting
  • Kaufman Hall does not track or bill clients based on hours- rather, every project is a fixed fee
  • Our goals are the highest levels of user adoption and client satisfaction; projects are not moved to closure until the client is satisfied that all deliverables have been met
  • At the conclusion of an implementation, a Project Review call is scheduled to formally close the project, collect feedback on process and product, and transition the client to our support team
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